VIDEO: The Contactless Passenger Journey Explained

Passenger Journey

Airports that are preparing for recovery post-COVID19 understand the importance of boosting passenger confidence and ensuring safety. To do so, technology will play a significant role in updating airport travel policies and procedures. While the tiers of airport recovery will stretch out over the better part of 18 months, the first step is to create a contactless passenger journey.

Tony Chapman, Senior Director of Product Management and Strategy at Collins Aerospace’s Information Management Services, recently sat down with the Connected Aviation Today editors to walk us through what the new contactless passenger journey will look like from a passenger’s point of view.

The contactless passenger journey process begins before someone even enters the airport. It starts with biometrics enrollment that can be done with a mobile device used to capture  a facial image by taking a selfie. From there, check-in can be done from the parking garage or at curbside bag drop, matching the boarding pass to the facial image, and minimizing contact for when a passenger enters an airport.

As the passenger enters the airport, biometrics solutions will provide greater confidence for travelers seeking social distancing and safety measures during the travel experience. Automated bag tag and drop integrates into the biometric token, ensuring that the bag is associated with  the passenger throughout the journey. This same biometric token follows the passenger through security, immigration, and boarding. Additionally, throughout the journey, there is opportunity to integrate new technologies for temperature checks and screenings.

“By forming that enrollment before getting to the airport, we have a single token that enables us to transit through the complete airport process without having to hand over any documents,” Chapman explained. “The entire experience becomes touchless.”

Watch the full video here: