These issues and more were highlighted on the show floor and during educational sessions throughout the month. For those of our readers that missed it, we’ve provided highlights below:
Across the aviation industry, connectivity continues to be at the core of discussion. From understanding the passengers evolving needs, to building customer loyalty, and developing safer and more efficient systems, connectivity plays a major role in today’s aviation ecosystem.
Opening keynote at the Customer Experience session by Eric Feinberg and Helen Henriques @eSSENTIa11y who highlighted 3 trends to shape #CX in 2020: 1. Consider all customer needs; 2. Control the narrative; 3. Embrace new technologies.— Future Travel (@FutureTravelX) September 5, 2019
Inmarsat released the final chapter of the Sky High Economics report, “Chapter Three: Capitalizing on Changing Passenger Behavior in a Connected World,” at the APEX EXPO. The report outlines the opportunity for airlines to embrace connected cabins to win $33 billion in market share from competitors, among other trends.
$33 bn in revenue from frequent flyer loyalty is up for grabs, according to final chapter of Sky High Economics report from @InmarsatGlobal and @LSEnews. #APEXEXPO pic.twitter.com/vhZlOFC3cP— Howard Slutsken (@HowardSlutsken) September 9, 2019
In addition to connectivity, there was a dedicated education track to biometrics at FTE Global, including speakers from across the industry discussing the impact of emerging technologies and their effect on travel.
Tony Chapman, Senior Director, Marketing, Product Management and Strategy at @CollinsAero, is participating in a panel at #FTEGlobal about biometrics and alliances @FutureTravelX @ConnectAVNToday. Read more at https://t.co/3g4Mim5Vjv #connectedaviation #FTEGlobal— ConnectAviationToday (@ConnectAVNToday) September 4, 2019
During one opening session, APEX CEO commented that biometrics will be a universal “fast pass solution” to move passengers through the airport and terminal.
APEX CEO @joepleader was a panellist at FTE Global: "We see biometrics as a universal fast pass solution to help airline passengers travel more securely and allow them to own their own data. It’s also a very fair way to get stakeholders to work together" #FTEGLOBAL @theAPEXassoc pic.twitter.com/AgGULP9Tax— Ari Magnusson (@AriMagnusson) September 4, 2019
During @FutureTravelX the buzz on the floor was on #biometrics. But before heading on the journey, #aviation leaders must ask themselves a few questions. @CollinsAero experts explain why and offer a checklist to consider here: https://t.co/ZDdCUBeH9D #FTEGlobal #ConnectedAviation— ConnectAviationToday (@ConnectAVNToday) September 6, 2019
Similarly, other emerging technologies such as RFID for baggage continues to be a hot topic for the aviation industry. It’s low cost and highly scalable, according to experts.
Mark Summers from @AveryDennison explains why RFID is the new baseline for baggage identification. It’s low cost, highly reliable and highly scalable to allow for additional tracking points to be added. #FTEGlobal pic.twitter.com/EODnqGZiTm— Future Travel (@FutureTravelX) September 5, 2019
The concept of tracking baggage is evolving and with many systems being connected, we are starting to see the Internet of Things (IoT) make an impact inside the airport, airplane, and cargo.
.@Airbus developing a connected cargo IoT concept, where tracking RFID tagged bags moves from airport loading equipment to the aircraft itself. Helps with out stations that may be tricky to get modern equipment to. #APEXexpo #PaxEx pic.twitter.com/o6Nrx5dis4— Jason Rabinowitz (@AirlineFlyer) September 10, 2019
While technology and connectivity took center stage at these events, there is no doubt that aviation stakeholders are also looking at the long-term impact of travel on our environment and seeking sustainable solutions. Ed Bastian, Delta CEO, spoke at APEX Expo and confirmed that the two most important topics today are technology and sustainability.
Delta CEO Ed Bastian on stage with @joepleader: „the two most important topics for the #aviation industry are technology and sustainability.“ #APEXEXPO pic.twitter.com/SjphyLddgz— Hamburg Aviation (@HamburgAviation) September 9, 2019
As these events come to a close, we know that the discussion will continue. Follow Connected Aviation Today for more insights on the impact of connectivity and emerging technologies on the aviation ecosystem.