passenger confidence

Airport Self-Service Technology Accelerated by Shifting Health and Safety Demands

For over a decade, the aviation industry has sought to automate several travel touchpoints from check-in, to  self-bag drop, security, boarding gates and in-flight connectivity for ordering and services. Yet nothing has accelerated the self-service movement as much as...

Passenger Confidence Tracker 2021 Offers Optimism for Future Air Travel Recovery

There is no doubt that air travel is struggling to recover from the global pandemic. Commercial air traffic plummeted in 2020 and as the industry strives to get back to normal, and has seen some hopeful signs, it may...

FlightPlan C-Suite Week Preview: Driving Change at Record Speeds Through Industry Collaboration

The aviation industry has seen significant turbulence since the shutdown of air travel in 2020. That said, the industry came together, defined a path forward, and quickly pivoted to modernize and implement the latest technologies that would allow for...

How Airports are Building Passenger Confidence by Adopting New Technologies

New airport technologies continue to crop up that help support more intuitive passenger processing, a more contactless passenger journey, and a more connected aviation ecosystem that allows for data analytics to be leveraged across all areas of airport operations....

Executive Spotlight: Star Air CEO Shares His Outlook on the Future of Domestic Air Travel in India

India has quickly become one of the largest civil aviation markets, opening the doors to domestic air travel with an estimated 800 aircraft in 2020. Star Air, launched in 2019, is known for its outstanding passenger experience and safety efforts....

Prediction: 2021 Brings a Year of Hope for the Commercial Aviation Industry

The New Year often brings a new beginning and a fresh start to mind, even in the most established of industries. This time last year, we simply couldn’t have predicted what 2020 would bring. The year started off as...

Survey Finds Passenger Confidence Drastically Impacted by Global Pandemic

In one of the largest global passenger surveys since the start of the worldwide pandemic, Inmarsat revealed the findings of the “Passenger Confidence Tracker.” The survey compiled responses from 10,000 airline passengers to gather insights on their travel habits...

FlightPlan: Strategies for Recovery – The Health of the Industry Six Months Later

In April Inmarsat Aviation and the Airline Passenger Experience Association (APEX) collaborated in hosting FlightPlan: Charting a Course for the Future. At the time, the airline industry had suffered greatly from the downward shift in commercial aviation. The event,...

Re-Defining Air Travel and Boosting Passenger Confidence in a Post-COVID World

Considering the impacts that COVID-19 has had on aviation writ-large, many experts in the industry have seen the need for technology-driven solutions to address today’s pandemic-related problems. With the emphasis on instilling passenger confidence in a healthy and secure...

Farnborough International Air Show 2020: The Road to Commercial Aviation Recovery

As in-person events during the pandemic have moved to virtual platforms, Farnborough Air Show 2020 was no exception. With a focus on aerospace and the shifting landscape, it was nearly impossible not to consider what commercial aviation recovery will...
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How Big Data and Analytics will Help Optimize the Connected Aviation Ecosystem

Across the aviation ecosystem, there is a digital transformation underway. The data derived by digitizing nearly every aspect of...
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