With air travel taking off as passengers return the industry is working overtime to deploy solutions that make that return as seamless and efficient as possible. From the operation of in-flight service and enhancing the passenger experience, to increasing safety protocols, airports, airlines, and the entire aviation industry are working to bring pandemic-era innovations to everyday reality. This is particularly true in the cabin as new solutions, such as the Electronic Cabin Bag (eCB), are emerging to connect passengers to touchless inflight passenger services that will enhance their flight.
These digital services are designed to enhance the passenger experience from the moment they enter the aircraft. From high-end digital marketplaces to virtual interactions between crew and passengers, these digital solutions represent another advance in the air travel industry.
The eCB solution from Collins Aerospace digitizes and automates many of the tasks that take cabin crew away from passengers while allowing passengers to use their electronic devices for many in-flight services and requests. Through the digitization of documents, in-flight processes, and inventory, the solution gives cabin crews unique insights into the individual needs of their passengers. It also helps alleviate passengers’ use of the high-traffic call button, building on many touchless initiatives spurred on by health considerations.
Innovations like the eCB go beyond just addressing health concerns, however. They also represent the aviation industry embracing digital transformation to improve efficiencies and the overall passenger experience. For example, passengers can have access to real-time onboard inventories of food, beverages, and other in-flight shopping items on their mobile devices throughout the entire flight. This brings a fully realized, touchless marketplace to travelers and demonstrates a commitment to a more hygienic airplane experience.
With the increasingly connected cabin, not only are passengers able to make use of in-flight internet, but high-speed communications between the airplane and the airline allow for rapid transactions. Real-time credit card payment verification can reduce the level of fraudulent transactions and help boost additional profits.
In a recent press release, Clotilde Enel-Rehel, General Manager for Commercial Aviation & Network Services at Collins Aerospace, shared that the long-term role of innovations like electronic flight bag solutions is focused in two main areas: passenger confidence and airline profitability. “eCB gives airlines a boost in efficiency and ancillary revenue while simultaneously helping their passengers and crew feel confident in returning to travel.”
In addition, this digital transformation enhances operational efficiencies. Data is at the core of the solution and has become pivotal for digital transformation efforts. “The data and analytics generated by eCB will also enable airlines to make informed decisions to better support the airlines in their strategic and tactical planning,” Enel-Rehel said.
At the end of the day, this digital solution presents an innovative opportunity to achieve three distinct outcomes. It enables airlines to streamline operations and provide a healthier environment for passengers. It allows crew members to provide real-time data to passengers about inventory. Finally, it creates an avenue for airlines to capture more data and create a better passenger experience.
To learn more about the latest Electronic Cabin Bag solution, click here.
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