The passenger experience is something that leaders in the aviation industry are constantly striving to improve and streamline, which is why industry events that offer them the opportunity to collaborate and exchange ideas are so critical. For this reason, Connected Aviation Today kicks off its coverage of the conference season with Future Travel Experience Global 2018, where aviation industry stakeholders from across the globe came together to define the future of passenger experience.

With technology like artificial intelligence and data analytics changing the way the aviation industry operates for the better, it makes sense that the theme for Future Travel Experience Global 2018 was “Disrupt or Be Disrupted.” Attending members of the aviation ecosystem came to the table ready to discuss the latest technologies that are enabling safer, smoother, and sleeker passenger travel.

In case you missed the event this week, we’ve captured a few of our favorite moments from Future Travel Experience Global 2018, including innovation in airports, among airlines, and the growing adoption of biometrics. Here are some of the top tweets from the show floor:

Airports all around the world, from San Diego, to Latin America, to London and beyond are integrating technology that truly puts the passenger experience first. With airports being at the beginning and end of the passenger’s journey, their ability to address and anticipate traveler needs and expectations is crucial.

Much like airports, airlines are embracing insightful technologies to learn more about their passengers and their travel expectations. Future Travel Experience Global 2018 attendees learned how airlines like Alaska Airlines, Swoop, and Spirit Airlines are using predictive analytics, modernized sales opportunities, and high-quality Wi-Fi to surprise and delight their travelers.

But many would say the star of the show at Future Travel Experience Global 2018 was biometrics. Airlines and airports are working closely with organizations like Customs and Border Protection (CBP) to implement biometrics programs. The goal with these programs is to boost passenger and border security while also streamlining the travel process from beginning to end. Attendee and aviation journalist Seth Miller was particularly excited about such integration from a PaxEx perspective.

The Connected Aviation Today team looks forward to staying updated on the latest trends and technologies enabling smoother and safer passenger travel and is excited to see what next year’s Future Travel Experience Global brings. You can find more updates from this year’s show at #FTEGlobal.

About Chelsea Barone

Chelsea is an editor for Connected Aviation Today, managing the day-to-day editorial activities. Chelsea writes for other federal government and technology industry publications. Her background lies in B2B and enterprise technology, specifically cloud computing, SaaS, travel IT, and mobile devices.